Your Account and Text Messages
How to keep your account details current, how text notifications and verification codes work, and the plain terms that apply to every message.
Keeping your account details up to date
Your account works best when the details on it are accurate. Keep your name, email address and mobile number current so that anything we send reaches you, and so that verification codes arrive on the phone you actually use.
- Update your details whenever your mobile number or email address changes.
- Check that your number is entered correctly before choosing text messages.
- If something on your account looks wrong, contact us and we will help you correct it.
Choosing account notifications and verification codes by text
Account notifications
Messages about your account itself, such as confirmation that your details have changed.
Verification codes
One-time codes sent to your mobile number to confirm it is really you signing in or making a change.
Text messages are optional. You decide whether to receive them, and you can change that decision at any time. These texts are used only for account notifications and verification codes.
Frequency varies, rates may apply, reply STOP or HELP
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Frequency varies
Message frequency varies with your account activity.
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Rates may apply
Message and data rates may apply, depending on your mobile plan.
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Reply STOP
Reply STOP to opt out at any time. You will stop receiving texts from us.
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Reply HELP
Reply HELP for help with text messages.
Privacy Policy and Terms & Conditions
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Privacy Policy
How the information on your account, including your mobile number, is handled.
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Terms & Conditions
The terms that apply to your account and to text messages from us.